Privacy Policy

Effective date: 28 July 2026

Integration Technology Systems (ITS) respects your privacy and is committed to handling personal information responsibly and in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

1. Information We Collect

When you contact ITS through this website, WhatsApp, telephone or email, we may collect information such as:

• Your name
• Email address
• Telephone number
• Property, business or site information
• Details about the installation, fault or service you require
• Any other information you voluntarily provide

The website may also collect limited technical information, such as your IP address, browser type, device information and cookies required for the website to operate securely.

2. How We Use Your Information

We use personal information to:

• Respond to enquiries and quotation requests
• Contact you about the service or technical assistance requested
• Arrange site visits, installations, repairs or maintenance
• Prepare quotations, reports, invoices and service records
• Provide after-sales and maintenance support
• Operate, maintain and secure the website
• Meet accounting, legal and regulatory obligations

We do not sell or rent personal information.

3. Contact Form and Email Delivery

Information submitted through the website contact form is used to send your enquiry to ITS. Website hosting, email-delivery and communication service providers may process this information only as required to deliver and manage the enquiry.

The website currently uses Brevo to assist with reliable email delivery and Microsoft 365 for business email communication. These providers operate under their own privacy and security policies.

4. Sharing of Information

We may share personal information with service providers that assist us with website hosting, email delivery, accounting, technical support or other legitimate business functions.

Information may also be disclosed when required by law, a court order, regulatory authority or for the protection of our legal rights.

We require service providers to handle information appropriately and only for the purpose for which it was provided.

5. Cookies

This website uses cookies that are necessary for website functionality, security and remembering cookie preferences. If optional cookies are introduced in future, visitors will be given an appropriate choice before those cookies are used where required.

You can manage cookies through the consent notice or your browser settings. Blocking necessary cookies may affect how parts of the website function.

6. Storage and Retention

Personal information is retained only for as long as reasonably necessary to respond to an enquiry, provide services, maintain business records and meet legal, accounting or contractual requirements.

Information that is no longer required will be deleted, destroyed or de-identified where reasonably practical.

7. Security

ITS takes reasonable technical and organisational steps to protect personal information against loss, unauthorised access, misuse, alteration or disclosure. However, no website, email service or internet transmission can be guaranteed to be completely secure.

8. Cross-Border Processing

Some website, hosting or email service providers may process or store information outside South Africa. Where this occurs, we take reasonable steps to use reputable providers and ensure that personal information receives appropriate protection.

9. Your Rights

Subject to POPIA, you may request:

• Confirmation of whether ITS holds your personal information
• Access to personal information held about you
• Correction or updating of inaccurate information
• Deletion of information that is no longer required or is being processed unlawfully
• An objection to certain processing of your information

We may need to verify your identity before completing a request.

You also have the right to submit a complaint to the Information Regulator of South Africa.

10. Third-Party Links

This website may contain links to third-party services, including WhatsApp. ITS is not responsible for the privacy practices, security or content of third-party websites and services.

11. Changes to This Policy

This Privacy Policy may be updated when the website, services or legal requirements change. The latest version will be published on this page with its effective date.

12. Contact ITS

For questions about this Privacy Policy or requests concerning your personal information, contact:

Integration Technology Systems (ITS)
Gqeberha, Eastern Cape, South Africa
Email: tobie@intechsys.co.za